Repair Service
On-site repairs during the warranty period include free shipping and spare parts (excluding consumables). Once the customer submits a repair request, we will promptly troubleshoot and provide targeted solutions.
- Diagnosis
Engineers will troubleshoot either online or on-site.
- Repair Request
After identifying the issue, a repair request will be submitted, specifying any required replacement parts along with their models and quantities.
- Dispatch
If the customer can’t resolve the issue, we will quickly send an engineer to assist on-site after the repair request.
- Resolution
The engineer will assess the problem and resolve it quickly and effectively.
- Confirmation
After the issue is resolved, the client should confirm and sign the After-Sales Service Form.